How to deal with the impact of the rapidly changing world on your services - Webinar on May 27th 2010

Date: May 27, 2010
Time: 15:30 PM GMT / 16:30 PM CET / 07:30 AM PDT – view time in my own time zone
Duration: 1 hour
Speakers: Steve Downton, Noventum Service Management Consultants

Noventum Service Management Consultants & Oracle jointly offer this webinar as a means to help you gain an insight into how successful companies are dealing with the challenge through an overview of what is happening in our world; and therefore how your business might deal with the changes. The webinar will consider key trends, with facts and figures, that the industry faces. Followed by how successful companies are dealing with these impacts through service and how individual Boardroom officers are able to gain full Business and Boardroom support to their application of the latest technology and process solutions.

When in Doubt - Move
Or appear 
Frozen in the headlights

This webinar programme will provide insight into:

• Why Service is the optimum frontier for differentiation
• How the trends of forcing innovation in service
• How to react in tune with the customer
• What communication really means
• What you really lost during the recession
• What Generation Y will mean to your business
• Conscious shift towards the opportunity for growth through Service Transformation

Join CEOs CFOs, COOs, CSOs Managing and Service Directors from across the world in this not to be missed event.

Webinar Agenda for May 27^th 2010, starting time 3:30 PM GMT

03:30 P.M   Welcome and Introduction
03:35 P.M.  Key note:  Trends and Factors - What we face
Fujitsu: Martin Summerhayes Head of Strategy & Market Insight, Core Division, UK&I
The impact of the changed positioning of Google Apple Microsoft
The social media impact Facebook etc.
The market impact caused by the digital generation


03.55 P.M  Service Transformation
Oracle: Derek Brown - Senior Director
High level description of service transformation
How and why Oracle have invested in this area
Some of the successes


04:05 P.M.  Service Economics
Noventum Service Management Consultants
Steve Downton, Joint Managing Director
How service economics translates intangibles into tangibles
How to help enlightened board members to gain boardroom support
How to pull the whole business together


04:15 P.M.   Q&A session - Don't accept - Challenge


04:30 P.M.    Close - Innovate or Fail

Registration will be limited to maximum numbers so please register your interest now. 
Upon registration you will also receive the full article mentioned above on: How to deal with the Impact of the rapidly changing world on your services. You will also receive a confirmation of your registration with further details.  We look forward to you attending.