Dear Friends, Colleagues, Partners and Associates,
We hope you have enjoyed a successful year. The economy in 2012 has for many companies proved a very positive catalyst; propelling businesses into transforming their strategies so that they can really satisfy customers’ needs and promote sustainable growth through services.
Owing to the financial crisis, many technology and product oriented companies have now come to realize that business is not only about selling great technology – but about understanding what your customers really want, what their challenges are and working out how best to help them. With businesses upping their efforts to add value and competition heating up, success requires a good service strategy.
Here at Noventum, we’ve enjoyed a fantastic year, in which many more Fortune 500 companies have opted for our expertise. Not only have we helped a range of businesses from SME’s to multinationals embark on strategic service transformations, what’s more we’ve entered into more long-term performance-based agreements; a reflection of our confidence to deliver what we preach. In the months to come, we will be communicating many of these case studies and success stories.
2012 has been busy. The year has witnessed expanded operations for Noventum. We’ve strengthened the team, hiring more talent; we’ve developed our Training Division to offer monthly courses on Service Leadership, Service Design, Support Centre Management and Field Service Management; and we’ve further expanded our Industry Standards and Best Practice Library to offer a full scope of management practices, KPI’s, Performance Metrics, Competency Profiles, Process Models and IT requirements. We’ve also improved our Service Benchmarking further expanding its scope as more businesses join in. Our Best Practice Library and Service Benchmarking can now be utilized by almost any type of service business – a considerable achievement this year.
Our research activities have again been very successful this year. 2012 saw the inception of our collaboration with the Association For Services Management International (AFSMI) with whom we hosted several successful roundtables on current debates within the service world. We have also created permanent roundtable groups– bringing service people together to share their challenges and solutions.
Another major achievement has been the publication of our extensive research into Low Cost High Value Service Models. Thanks to your participation, our qualitative and quantitative survey, has gleaned important conclusions for our research community and is helping us to help businesses stride confidently into the future.
It has been a year of many achievements; looking forward, interesting challenges still lie ahead. We will be significantly strengthening our profile and increasing communications through a range of distribution new channels to include traditional and social media, and via the imminent launch of our new website. Look out also for our new mobile app which will make it easier to work and study with Noventum and to keep up to date with our research, events and training schedules.
In more evidence of our long-term commitment to getting businesses back to growth, we also aim to help businesses not only with our expertise but also via financing though our partnerships with Private Equity firms.
It has been a prosperous year for Noventum and we expect to take great strides into the next. Our success is proof in itself of our vision that services are the only way to abundant and sustainable growth, not just for your business, but for all high income countries looking for a competitive advantage. Our mission is to help create a profitable vision and strategy for your service business.
Thank you to all our community of clients, to everybody participating in our research, to employees, associates and partners and to the faithful readers of our newsletter.
We wish you good health, happy holidays and a fruitful year ahead.