By completing the sample assessment you grasp a flavour of the questions raised in the full assessment that are designed to highlight the skills of front-line staff; key aspects of the trusted advisor skills in understanding the problem, the customer, the solutions available and the capability of fully explaining the answers to the customer. The questions asked in the sample assessment are from a larger set of questions that provides a full assessment. It scores the qualities of your most valued personnel (Elite Group) and the average performance of the rest of your personnel.
Once you complete the sample assessment, you will receive a report showing your assessment results, of the gaps between the best in your team and the average of your staff. The report also includes a score (the yellow envelope) on best practice from industry average.
We have a proven tool that identifies the skills required to provide powerful service within your business and utilise your best people to provide a valuable training and development resource. Most managers are well aware of the gap between their best staff and the rest, but understanding specifically why there is a gap and what specific training and development will close a specific gap and how it is different for the various levels of staff, provides real insight. Our tool provides you the ability to make a structured assessment of the gap between the best and average of your workforce.
The value of developing the right skills in the right staff and working with them to identify individual training and development needs is that it supports practical necessities in today's modern businesses if they are to survive and grow:
• Retaining and motivating your best people
• Avoid wasted effort on staff who will not benefit for a variety of reasons
• Providing staff with the tools to survive and meet the evolving needs of your customers
• Assessing technical and customer handling competencies
• Educating staff in process adherence to ensure optimum output
• Reducing the costs of recruitment due to unplanned attrition
To try the survey out for yourself and find out how your team compares and how to close the gaps in performance, click to register on the above 'Assess your team now' link. The sample assessment url link will then be sent to your email address.
If the results show the difference between your top teams and the rest being greater than 2 points on any of the 5 measures then there is a real opportunity to use your Top group as a cost-effective method to grow and develop the rest of your teams.
If you would like to find out more and how you can undertake the full competency assessment for your teams and understand how we can help you close the gaps in performance, please contact us
