In a recent survey, key senior executives - including CEOs, financial controllers and service directors from a number of high tech manufacturing companies (such as Rolls Royce, Alstom, Airbus, BAE) - outlined to us the critical success factors they have used to achieve successful service transformation over the last three years. These lessons learned from high tech manufacturing companies are applicable to many different industries and can help to make the transition from primarily product-based businesses into knowledge driven and brand driven service businesses.
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