Service & Maintenance Conference 2011 Roundtable: Creating Powerful People Performance

A group of service managers and directors had the opportunity to debate key challenges around staff.

Overall agreement around the table was that developing staff in a constructive way through an effective career structure/internal academy was essential to attract the right staff in the first place to then retain them and to generate value from them. Utilising a development tool was no longer a nice to have but was now considered essential to fulfilling the requirement of capable staff.