Winning Assessment Approaches to Identifying Improvement Opportunities for Operational Excellence - Virtual Roundtable

Our research shows that for many service organisations one of the major challenges is to improve margins. Some organisations want to ensure that any growth in service is a profitable growth, whereas others want to improve bottom line results whilst revenues are stagnating.

The success of any ongoing improvement process to achieve Operational Excellence is to have an adequate assessment and analysis approach which will ensure that the major improvement potentials are identified and well prioritised.

Without such an approach businesses tend to pursue smaller, incremental improvements with little bottom line impact, having limited alignment and synergy between various improvement measures and limited strategic commitment from top management to invest in innovating the service business and operations.

Too often we see organisations giving too much emphasis on:

·        Incremental improvements of issues raised from delivery execution

·        Benchmarking of operational KPI’s

·        Copying best practices from (industry) peers which are not on best practice level

·        Fixing issues or cutting cost without improving capabilities and processes

Where do you start? - How do you define the correct priorities for operational excellence?
Build a strategic business case that will win you executive commitment?
Deliver short term and midterm impact?
Ensure that measures result in sustainable improvements?

The upcoming Operational Excellence virtual roundtable is a forum where successful companies will exchange experiences and share best practices around these and other popular challenges.

Join senior managers and executive peers, from various industries around the world; to discuss key challenges and assess management practices against industry standards. Share challenges, ideas, best practices and trends and learn and benchmark from your peers.

This virtual roundtable will explore:

• how you can make rapid improvements for effective service delivery that will win you executive commitment
• how to acquire a better understanding of best practices of assessing your service delivery
• how to better identify major areas for improvement; and how to prioritise them
• ways to define a vision and road map, enabling you to further develop and realise your service delivery
• the value of standardising propositions and processes in line with your branded experience
• analyse and assess Process and IT models, against best practice models such as component based processes
• the Importance of Smart benchmarking
• how to conduct operational excellence from an outside-in approach, with your customers
• experience design as a fundamental facet of service delivery

Join senior managers and executive peers, from various industries around the world; to discuss key challenges and assess management practices against industry standards. Share challenges, ideas, best practices and trends and learn and benchmark from your peers.

Noventum will be finalising: participation of all participants, carefully selected discussion panellists; (which will consist of 12 persons in an open discussion forum) and will further discuss and define topics of interest and challenges; you will be given the opportunity to participate as an active or passive participant. This will be a very interesting event and active participation will be limited so register now to confirm your place.

 Noventum Service Management Consultants