Thursday, September 9, 2010 - Virtual event - time zone BST
Overview
As competition and business pressures grow stronger and revenue and margins get squeezed; how do you ensure that the business focus is on customer loyalty and revenue generation? - How do you grow revenues and make sure your customers stay loyal at the same time?
Join this live Webinar to hear Steve Downton, co-author of the newly published; “Service Economics” facilitate a presentation and discussions with Noventum senior consultants in the areas of:
Customer Experience Management: How companies are able to manage a branded customer experience; to make sure that expectation is in line with the customer’s actual experience.
Service Innovation: How companies are able to set up a process to understand customer needs and develop new service propositions?
During this presentation, several Best Practice examples from well known companies will be explained.
Why attend:
•Understand how to grow revenue from services •Learn how to increase customer loyalty and profitability at the same time •Benchmark with industry peers by seeing how they do it
Who should attend: This webinar event is aimed at Chief Officers, senior managers, service managers or directors worldwide with responsibility for service delivery for field service operations, support centres, professional services organisations, managed services and outsourcing services.
Reserve Your Complimentary Seat
Please forward this to colleagues who might be interested in learning more.
Date:
September 9, 2010
Time:
16:30
Location:
Virtual event - time zone BST, Virtual event - time zone BST
Host:
Noventum Service Management Consultants, Virtual event - time zone BST
