Events

 The Service & Maintenance Congress stands for innovation in service and maintenance processes at strategic and operational level. The congress and exhibition is for people involved in performance improvement of service and maintenance.  

This will be an excellent opportunity to network with many peers from various industry sectors in the Netherlands and share knowledge, innovation and best practices.

The companies most successful in creating profitable service operations consider strategic solutions, as they have understood the necessity of driving growth of service as the key business differentiator; and the value of launching and promoting a successful service business. 

The companies most successful in creating profitable service operations consider strategic solutions, as they have understood the necessity of driving growth of service as the key business differentiator; and the value of launching and promoting a successful service business. 

Generating growth seems to be top of all companies agenda; together with the focus of people capability and performance – how should you develop and transform your staff into a skilled customer-interface team?

Some of the challenges you may be facing when assessing and developing your personnel include:

Powerful People Performance
• Retaining and motivating your best people
• Developing, managing and retraining your staff providing them with the new tools to survive and meet the evolving needs of your customers
• Assessing technical and customer handlng competencies and educating your staff in new process adherence to ensure optimum output
• Managing HR recruitment and redundancy

Enhancing the brand experience
Improving Customer Satisfaction and Loyalty
Improving the Customer Experience
Generating More Revenue from Existing Customers

These challenges are further complicated by the ongoing need to provide a fully sustainable delivery capability in terms of cost and performance.

Be Perceived by your Customers as an Innovative Sustainable Organisation

This webinar will address these challenges and provide solutions that will enable you to take action with confidence into delivering Powerful People Performance.

• Get closer to key customers:
  – Working in partnership with the customer to build strong long term relationship 
  – Establishing an ongoing and in-depth dialogue with customers to define their business challenges 
  – Understand how customers experience value, from both tangible and intangible benefits
   
• Strengthen the service propositions: 
  – Focus on cost, business case, and risk reduction for the customer. 
  – Addressing the business challenges of customers, utilising technology in the context of the customer's business 
  – Offerings that address the issues of cost containment, sustainability and response
   
• Focus on high quality service delivery: 
  – Deliver existing business and win new business, to scale-up, innovate, and respond. 
  – Best perceived quality will maintain consistently high price levels and contribute to building the Brand 
  – Growth of service revenues can only be achieved through standardisation 
  – Customers increasingly demand standardisation of their experience through design and management of all elements of the service experience delivery
   
• Deliver consistent, reliable, repeatable and sustainable solutions: 
  – Provide compelling and cost-effective propositions 
  – Services need to be designed and developed just like products. Doing so will make it possible to deliver high quality services to fulfil customer expectations
   
• Establish more effective remote support: 
  – The model will move towards a faster, lower-cost, and effective remote support

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

Whether you are looking to drive down costs, find out more about engineer training, optimise workforce mobility or raise your level of customer service, SME 2011 is THE place to be for all professionals across service management, logistics, fleet management, facilities, operations, finance and IT.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

Whether you are looking to drive down costs, find out more about engineer training, optimise workforce mobility or raise your level of customer service, SME 2011 is THE place to be for all professionals across service management, logistics, fleet management, facilities, operations, finance and IT.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

The Service Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. The course is uniquely created to fill this need and enhance the inherent skills and knowledge of service managers and directors. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

THIS EVENT WILL BE HELD IN THE FRENCH LANGUAGE                                                       

Noventum Service Management et Oracle vous invitent à un petit déjeuner qu’ils organisent le 17 novembre matin à Paris.

Le service constitue aujourd'hui un moteur incontestable de croissance et de profit, par sa propre activité. Il améliore la relation commerciale et la rend durable pour l’ensemble des activités de l’entreprise. Certaines entreprises développent maintenant leurs activités de service notamment en cherchant à proposer de nouvelles offres afin de résister à la forte compétitivité sur leur offre produit traditionnelle.

Nous savons aujourd’hui que nous pouvons aller encore plus loin. Une étude que nous avons menée auprès d’entreprises leaders nous l’a démontré. Elle a aussi souligné le nouveau rôle que doit jouer le ‘Field Service’ dans la capture des besoins du client et la gestion de sa perception. Ce rôle est essentiel. Il doit être soutenu par les différents ‘back offices’ de ‘service delivery’ et le développement de proposition de service à haute valeur ajoutée. C’est de cette stratégie et de ces actions dont nous souhaitons vous parler.

Au cours de ce petit déjeuner, Noventum et Oracle vous présenteront toute une série de réflexions autour de cette stratégie, illustrée par le témoignage de FagorBrandt. D’autres cas concrets et exemples de mises en œuvre viendront compléter cet échange qui, nous l’espérons, vous permettra de nourrir votre réflexion sur l’évolution du service client dans votre entreprise.

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

Too often we see organisations giving too much emphasis on:

• Incremental improvements of issues raised from delivery execution
• Benchmarking of operational KPI’s
• Copying best practices from (industry) peers which are not on best practice level
• Fixing issues or cutting cost without improving capabilities and processes

Where do you start? - How do you define the correct priorities for operational excellence?
Build a strategic business case that will win you executive commitment?
Deliver short term and midterm impact?
Ensure that measures result in sustainable improvements?

The upcoming Operational Excellence virtual roundtable is a forum where successful companies will exchange experiences and share best practices around these and other popular challenges.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

Most successful service businesses have adopted a brand driven service strategy and are transforming to a service led, customer focused business. This requires adequate and actionable customer insight and an ongoing maintenance of this customer insight.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.